Get help
How to get support, report a bug, or suggest a feature for Trailkeep.
Check the Troubleshooting section first — common problems are documented there and will get you an answer faster than waiting for a reply.
Community (fastest response)
Join r/Trailkeep on Reddit. Post bugs, questions, or feature requests. It's also the best place to see what other users have discovered and to get fast answers from people who've hit the same issue.
Email support
For account issues, data problems, or anything you'd rather not post publicly:
Email: info@trailkeep.com
Response time: typically 1–3 business days
Include your username and a description of what happened.
Reporting a bug
When reporting a bug, include:
- What you were trying to do
- What happened instead
- Your device and browser (e.g. iPhone 15 / Safari 17, or Windows 11 / Chrome 122)
- Any error messages you saw
- Your username (so we can look at your data if needed)