Troubleshooting
Troubleshooting
Solutions to common problems with Trailkeep. Find help for GPX uploads, the safety timer, sync, and account issues.
This section covers the most common problems users encounter. Use the pages below to find solutions — or search the docs using Cmd+K / Ctrl+K.
If you can't find an answer here, visit r/Trailkeep on Reddit or email info@trailkeep.com. See Get help for more.
| Topic | What's covered |
|---|---|
| GPX upload and export issues | Files not uploading, route looks wrong, export grayed out |
| Safety timer and alerts | Alert didn't send, check-in not working, timer controls |
| Sync and collaboration issues | Changes not appearing, edit link not working, presence missing |
| Account and data issues | Can't log in, data missing, import errors, Pioneer badge |