Safety timer and alerts
What to do when the safety timer doesn't fire, alerts aren't received, or check-ins aren't registering.
Alert didn't send
Trip has no end date set — The safety timer requires a trip end date to activate. Go to your trip settings and set an end date. See Safety timer for how the timer is configured.
Alert email in spam — Check your spam or junk folder. Add alerts@trailkeep.com to your contacts to prevent future emails being filtered.
Wrong emergency contact email — Check the email addresses saved under Dashboard → Settings → Emergency → Contacts. An alert sent to a wrong address is silently delivered there — Trailkeep has no way to detect a typo.
Alert fired but contact didn't receive it — Transactional email has a typical delivery window of a few minutes. Ask your contact to check spam. If the issue persists, email info@trailkeep.com with your username and the approximate time the alert should have arrived.
Check-in isn't working
Check-in button not available — The Check in button requires your trip to be in Active status. If the trip is still in Planning status, tap Start trip first. See Starting your trip.
Trip started but button still not there — Make sure you are viewing the trip in the Trip Planner (not the shared view, which is read-only).
GPS capture on day completion requires a live internet connection — coordinates are written to the database at the moment of capture. If you are offline, complete the day without GPS and the timer will still reset.
Timer controls reference
| Button | What it does |
|---|---|
| Extend | Adds 2 hours to the current countdown. Does not reset the day count. |
| Cancel alert | Stops the current overdue alert. Does not disable the timer for future days. |
| Reset timer | Resets the countdown for today's interval from the current moment. |
Completing a day resets the timer to the configured interval automatically — you do not need to tap Reset after each check-in.
For full safety timer documentation, see Safety timer.